Cancellations with 14 days’ notice will not be penalized if the guest elects to place the deposit onto a client account to be applied towards a future stay. Otherwise, a processing fee of $50.00 will be assessed if a refund is requested. Once funds have been placed onto the client account, requesting a refund is no longer an option. This credit on file has no expiration and can be used at any time the guest wishes. If a cancellation request is made with less than the required 14 days’ notice, there is no option of a refund, and the deposit is automatically placed into the client’s account. For Thanksgiving and the Christmas/New Year holidays, the required notice is 30 days. The same aforementioned stipulations apply.
Once a guest has registered, there are no refunds for shortened stays or early departures. We always suggest you consider trip insurance.