Cancellations with 14 days’ notice will not be penalized if the guest elects to place the deposit onto a client account to be applied towards a future stay. Otherwise, a processing fee of $50.00 will be assessed if a refund is requested. Once funds have been placed onto the client account, requesting a refund is no longer an option. This credit on file has no expiration and can be used at any time the guest wishes. If a cancellation request is made with less than the required 14 days’ notice, there is no option of a refund, and the deposit is automatically placed into the client’s account. Reservations canceled with less than a 24 hour notice will not be refunded and will not receive a credit on file. The deposit/funds paid will be forfeited.
For Thanksgiving and the Christmas/New Year holidays, the required notice is 30 days. The same aforementioned stipulations apply.
Once a guest has registered, there are no refunds for shortened stays or early departures. We always suggest you consider trip insurance.
For general inquiries, we’re easy to reach through our contact form. If you prefer to make a reservation, please click here. Day passes are also available should you or your local friends want to partake of the Pineapple Point experience. You may also call us at 954-527-0094 from 7 am to 9 pm.